Configure AI agents to make outbound phone calls to users.
It’s easy to have your Ultravox agent make outbound calls for appointment reminders, customer outreach, surveys, proactive customer service, or anything else you can dream up.
Initiate the phone call using your telephony provider’s API and connect it to Ultravox using the joinUrl. User answers and the agent engages in the conversation.
By default, Ultravox calls assume the agent begins conversations. This is typically what you want for inbound calls (i.e. an agent answering incoming customer support calls). However, outbound calls require modifying this behavior since the user will typically answer the phone with something like “Hello”.