Transfer calls between AI agents and human operators.
sip
call medium does not currently support call transfers. Voximplant and jambonz each provide APIs to accomplish transfers when you are using SIP for calls.Create a Transfer Tool
Configure Agent Instructions
Handle Transfer Logic
<Dial>
verb to immediately connect the caller to a new destination, while attended transfers utilize Twilio’s Conference API to create a three-way call before the agent disconnects.
Blind Transfer: Uses Twilio’s calls.update()
method with TwiML containing a <Dial>
verb to immediately redirect the call.
Attended Transfer: Creates a conference call, places the original caller on hold, calls the human agent with a whisper message, and allows the agent to join the conference after hearing the context.
The attended transfer process involves:
ultravox-examples
repo.